Terms and Conditions


Shipping & Handling

We will always endeavour to dispatch items the same day, however orders made after 12.00pm (GMT) will typically be shipped the next working day.

Shipping rates will be shown during the checkout process.

Please note that we do not consider weekends and UK bank holidays as a working day. Any orders made after 12.00pm (GMT) on a Friday will not be shipped until the following Monday. If the order is made after 12.00pm the day before a bank holiday it will be shipped the next working day.

Please be aware that Mail Strikes may slow down delivery times.

Please note that all orders are shipped from the UK.

For any issues regarding Shipping and Handling please contact info@awolmountainwear.com


Returns and Cancellation Policy

Under EU distance selling rules you have the right to cancel your order without charge at any time up until 7 working days after you receive the item. We must be notified of cancellation by email to info@awolmountainwear.com

In the event of cancellation, goods must be returned to:

AWOL Mountain Wear Limited,

The Studio, Design School,

47C Midland Road


MK46 4BP

United Kingdom

The customer will be responsible for the cost of this. We recommend using some form of “signed for delivery”.

Faulty items can be returned to the address above and if found to be faulty will be refunded or replaced if this is preferred by the customer and postage costs will be covered by us.

We will happily exchange items after 7 days and before 30 days if they are in perfect condition. A small charge may apply. Please contact info@awolmountainwear.com to discuss this before sending goods back. Any items returned whether faulty or otherwise must include a note explaining your request and the product code. The product code can be found on the packing note for every item delivered to a customer and also on the order confirmation email of any order.

The above does not affect your statutory rights.


Do I have to pay Customs, Duties or Tariffs?

Shipments outside of Europe may be subject to tariffs, duties, value added tax (VAT), etc.

• These costs are your responsibility

• They are not included in shipping charges

• The shipping company will charge Customs fees

• Contact your local Customs office for more information.

Be aware that if you refuse a package that has been received by customs because you will not pay the tariffs or taxes, we will refund you the cost of the product after charging you for the shipping and additional fees required to return the package to us.

If you have any suggestions or comments regarding AWOL Mountain Wear Limited please email us at info@awolmountainwear.com

www.awolmountainwear.com is the official website of AWOL Mountain Wear Limited


Making A Purchase

Just browse the website, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Back Orders

We will make every effort to keep online stock levels up to date a. In the event of errors a full refund is always offered and you will have the choice to wait for the item to come back into stock. Please e-mail us at info@awolmountainwear.com if you have any queries prior to ordering.


Credit Card Security Payment is taken using the Stripe secure serve. We never see your card details as the page is provided by our 3rd Party banking provider.

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any website.

Reaching Us

If you need to reach us, please email us direct:



AWOL Mountain Wear liability

The awolmountainwear.com Site is provided by AWOL Mountain Wear Limited without any warranties or guarantees. You must bear the risks associated with the use of the Internet. The awolmountainwear.com Site provides content from other Internet sites or resources and while AWOL Mountain Wear Limited tries to ensure that material included on the awolmountainwear.com Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. AWOL Mountain Wear Limited will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the awolmountainwear.com Site. If AWOL Mountain Wear Limited is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.

AWOL Mountain Wear Limited cannot warrant that the awolmountainwear.com Site and any associated services will be uninterrupted or error free, that any defects will be corrected, or that awolmountainwear.com Site or the server that makes it available are free of viruses or other harmful components. AWOL Mountain Wear Limited does not warrant the materials in the awolmountainwear.com Site in terms of the correctness, accuracy, functionality or otherwise.

In particular, we disclaim all liabilities in connection with the following:

– incompatibility of the awolmountainwear.com Site with any of your equipment, software or telecommunications links

– technical problems including errors or interruptions of the awolmountainwear.com Site

– unsuitability, unreliability or inaccuracy of the awolmountainwear.com Site

– inadequacy of the awolmountainwear.com site to meet your requirements

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the awolmountainwear.com Site.

Nothing in this paragraph applies to AWOL Mountain Wear Limited liability in respect of products sold through the Online Store.

Nothing in these Terms and Conditions shall exclude AWOL Mountain Wear Limited liability for personal injury or death caused by its negligence.


Privacy Policy

awolmountainwear.com do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

By accepting our terms and conditions you are agreeing to receive occasional marketing material by email but you can have your name removed from our list by simply clicking on “click to unsubscribe” the link within every email.

We do not store credit card details nor do we share customer details with any 3rd parties.